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INFINI’s innovative ticketing solutions can help you automate and expedite a wide variety of processes, including simplifying online check-in, refunds and exchanges. Click on the product links below to find out more.
INFINI Electronic Ticketing is the premium level of connectivity in the electronic ticketing product line, providing for the instantaneous, transparent retrieval of information from your reservation system.
INFINI Electronic Ticketing is used by close to 1,100 agents in Japan. With nearly 21,300 terminals, it is the leading e-ticketing product in the Japan market.
This functionality gives our partner travel agents more flexibility in constructing their itinerary. Without this functionality, the agent must include another ticketable airline in the itinerary, thus restricting the options available to them, and potentially limiting your sales opportunities.
The INFINI Tripple application is an online delivery tool for issuing and managing your customers’ itinerary and E-Ticket Passenger Itinerary Receipt (PIR), which can be issued as a QR code to make it as intuitive as possible. INFINI Tripple is a white-label solution that can be customized in line with your logo and branding guidelines. This application is a reliable solution with an intuitive user interface tailored to the needs of your Japanese customers, and is available in a number of languages most commonly used in Japan. INFINI Tripple includes both an agent site for our partner travel agencies, and a traveller site for use by your customers.
- Enhances your customers’ experience by enabling them to access graphical itineraries in real-time, from anywhere.
- Has an intuitive user interface and multi-lingual functionality, which streamlines the delivery of PIRs to your customers
- Helps you foster a closer relationship with your customer, INFINI partner agents, and wholesalers.
INFINI Tripple Online Check-In
As an optional add-on to INFINI Tripple, you may also choose to include the INFINI Tripple online check-in functionality. This allows your customers to jump into your website and proceed directly to online check in. INFINI Tripple Online Check-in will automatically transmit the customer’s personal information and itinerary directly to your website for maximum convenience.
By seamlessly integrating the check-in functionality into the INFINI Tripple app, INFINI Tripple Online Check-In enhances your customers’ experience by making the online check-in process as smooth and intuitive as possible.
INFINI Automated Refunds is a solution that facilitates the calculation of refunds due to agents for ticket cancellations based on the fare rules you have previously specified in the ATPCO CAT33 database. The solution simply requires the agent to input the e-ticket number in the required field, and with this information INFINI Automated Refunds can automatically retrieve the applicable refund rules CAT33 and determine the refund due to the agent, and also automatically calculates the cancellation charge, where applicable, and deduces it from the refund issued to the agent.
INFINI Automated Refunds can be easily activated through a simple sign-up procedure. Please contact our friendly marketing team, who will be happy to assist you with any queries.
INFINI Automated Refunds
- Saves you time and workload, because the efficient calculation of refunds by the INFINI Automated Refunds solution eliminates the risk of mistakes made by agents, which would otherwise require you to issue an ADM to rectify the mistake.
- Includes a fare guarantee, whereby INFINI guarantees that the calculation is correct on the basis of the rules you have entered into the ATPCO database. In the unlikely event of any inconsistency, INFINI will cover the resulting costs.
INFINI Automated Exchanges is a solution that facilitates the calculation of ticket exchange fees and charges based on the fare rules you have previously specified in the ATPCO CAT31 database. The solution simply requires the agent to input the original e-ticket number in the required field, and specify the changes to the itinerary they would like to make. With this information INFINI Automated Exchanges can automatically retrieve the applicable pricing and exchange fees. INFINI Automated Exchanges therefore eliminates the need for manual calculation of exchange fees, and will issue a refundable balance in case a reimbursement is due to the agent.
If you are interested in learning more about INFINI Automated Exchanges, please contact our friendly marketing team, who will be happy to assist you with any queries.
INFINI Automated Exchanges saves you time and workload, because the efficient calculation of exchange fees by the INFINI Automated Exchanges solution eliminates the risk of mistakes made by agents when calculating manually, which would otherwise require you to issue an ADM to rectify the mistake.
If you are a user of INFINI EMD-S, you have the option to enable payment of exchange fees through INFINI EMD-S, further reducing your workload.
INFINI Automated Exchanges includes a fare guarantee, whereby INFINI guarantees that the calculation is correct on the basis of the rules you have entered into the ATPCO database. In the unlikely event of any inconsistency, INFINI will cover the resulting costs.